Privacy Policy

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At Maesllan Cabins, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make an enquiry, or book a stay with us.

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By using our website, you agree to the terms of this Privacy Policy.

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1. Who We Are

Maesllan Cabins is a holiday accommodation business based in West Wales.

For any questions regarding this Privacy Policy or your personal information, please contact:

Email: maesllancabins@outlook.com

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2. Information We Collect

We may collect the following personal information:

• Name

• Email address

• Telephone number

• Postal address

• Booking details

• Arrival and departure dates

• Guest information relevant to your stay

• Any information provided through contact forms, email enquiries, or booking requests

We may also automatically collect certain information when you use our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage statistics

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3. How We Use Your Information

We use your information to:

• Process and manage accommodation bookings

• Respond to enquiries and requests

• Communicate important information about your stay

• Provide customer support

• Improve our website and services

• Comply with legal and regulatory obligations

• Maintain business and financial records

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4. Legal Basis for Processing

Under UK data protection law, we process your information on the following legal bases:

Contract

To manage bookings and provide accommodation services.

Legal Obligation

To comply with legal, accounting, taxation and regulatory requirements.

Legitimate Interests

To operate and improve our business and customer experience.

Consent

Where you have agreed to receive marketing communications. You may withdraw consent at any time.

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5. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties where necessary, including:

• Booking and reservation providers

• Payment processing providers

• Website hosting and technical support providers

• Professional advisers and accountants

• Government authorities where required by law

All third parties are required to handle your information securely and lawfully.

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6. Payment Information

Payments may be processed through secure third-party payment providers. We do not store or have access to your full payment card details.

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7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

Booking and financial records may be retained for up to six years to comply with UK tax and accounting requirements.

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8. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

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9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict or object to certain processing activities

• Request transfer of your personal data

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us at:

maesllancabins@outlook.com

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10. Cookies

Our website may use cookies to improve functionality, analyse website traffic and enhance your browsing experience.

You can manage or disable cookies through your browser settings.

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11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

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12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements.

The latest version will always be available on our website with the revised update date shown above.

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13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Maesllan Cabins
Email: maesllancabins@outlook.com